Refund Policy
Your satisfaction is our priority. Here's everything you need to know about refunds at knowsylthryva.
Refund Eligibility Criteria
At knowsylthryva, we understand that sometimes our services might not meet your expectations. We've designed our refund policy to be fair and transparent, protecting both our customers and our business interests.
You're eligible for a full refund if you request it within 14 days of your initial purchase and haven't accessed more than 25% of your purchased content or services.
Digital Products
Study materials, courses, and digital resources qualify for refunds if requested within 14 days and minimal usage can be demonstrated.
Subscription Services
Monthly or annual subscriptions can be canceled and refunded within the first billing cycle if usage remains under our threshold.
Consultation Services
One-on-one sessions and consultations may be refunded if canceled at least 24 hours before the scheduled appointment.
Refund Process & Required Steps
Getting a refund is straightforward. We've streamlined the process to make it as simple as possible while ensuring we can verify your eligibility quickly.
| Step | Action Required | Timeframe | What Happens Next |
|---|---|---|---|
| 1 | Submit refund request via email | Within 14 days of purchase | We acknowledge receipt within 24 hours |
| 2 | Provide purchase details and reason | Same day as request | Our team reviews your eligibility |
| 3 | Account usage verification | 1-2 business days | We check your service usage levels |
| 4 | Receive approval confirmation | 2-3 business days | Refund processing begins immediately |
Email us at [email protected] with your order number, purchase date, and a brief explanation of why you're requesting the refund. The more details you provide, the faster we can process your request.
Payment Methods & Processing Times
Refunds are processed back to your original payment method whenever possible. Different payment methods have varying processing times, which are generally outside our direct control but we work to expedite them.
Credit & Debit Cards
Refunds typically appear within 5-10 business days, depending on your bank's processing schedule. We initiate the refund within 24 hours of approval.
Bank Transfers
Direct bank transfers usually take 3-7 business days. We'll need your banking details if they differ from the original payment source.
Digital Wallets
PayPal, Apple Pay, and similar services typically process refunds within 1-3 business days once we've initiated the transaction.
In rare cases where we can't refund to your original payment method, we'll work with you to find an alternative solution, such as bank transfer or store credit that can be applied to future purchases.
Special Circumstances & Exceptions
While our standard policy covers most situations, we recognize that sometimes unique circumstances require individual consideration. We're committed to finding fair solutions even in complex cases.
Technical issues, billing errors, or service disruptions may qualify for exceptions to our standard refund timeline. Contact us immediately if you experience any problems.
If you've exceeded our normal usage thresholds but experienced significant technical difficulties or service interruptions, we'll review your case individually. We keep detailed logs of system performance and can verify when technical issues may have affected your experience.
For customers in the European Union, additional consumer protection rights may apply beyond our standard policy. We comply with all applicable local regulations and will honor any statutory rights you may have regarding digital purchases and subscription services.
Account Status After Refunds
When we process your refund, access to the refunded services will be removed from your account. However, your knowsylthryva account remains active, and you can continue using any other services you've purchased or access our free resources.
If you change your mind after receiving a refund, you're welcome to repurchase the same service at the current price. We don't hold refund requests against customers – we understand that timing and circumstances matter when it comes to educational investments.
Your account history and progress in other courses remain unaffected by refunds. Only the specific service being refunded will be removed from your access.